The Learning Cafe

June 2011

We were speaking to a recruitment consultant recently who reminded us again that 'people join an organisation, but leave a manager'.

You can have the best employee engagement strategy, run the best induction or 'on-boarding' programme, win awards for your workplace practices... and still have key talent leave because their up-line managers are not walking the talk. You know the managers we're talking about. So, who do you need to have a conversation with... right now?

Please take a few minutes and join us for this month's virtual coffee at The Learning Cafe to:

Indulge in double shots - new insights and ideas about business and learning
Dine on some fine food - to fill you with new thoughts and ways to get better value
People-watch - see what others are doing
Pass comment or gossip - on current topics of interest
Browse the magazines - and learn some new tricks of the trade
Be inspired - by the thoughts and actions of others

The GROW Model Stop giving advice or ideas... It's about learning, not teaching Ask, don't tell Challenge them to find their own answers What is your goal? Check: Specific Measurable Achievable/agreed Relevant/Results based/Rule-bound Timelined What is the current reality? Check: Knowledge Experience/Skill Attitude Barriers Resources What options do you have? Check: What are the risks/benefits of each of these ideas? What is the best option? Check: Commitment on a 1 - 10 scale, with 10 being totally committed What? When? How will I know it's done? What are the potential consequences for not taking agreed action?	sdfsd	Management to Leadership The distinction between management and leadership has arisen because of the difference between management which focuses on the issues of the day and requires efficient organisation and implementation, whereas leadership requires a focus on the future and involves motivation, vision and managing change. Read more… How to make meetings work for you Done well, meetings can instigate change, contribute to success and build relationships, but in order to achieve this, meetings need to make optimal use of everyone's time. Fortunately, running a meeting well is a skill which can be learnt and improved upon with experience. Following these simple guidelines will help to ensure that your meetings are focused, well run, attended and received. Read more… The future of learning at work Donald H Taylor suggests four things learning and development must do to remain relevant in today's changing world of work. Read more… Account Managers for Southern Cross Health Society need to call on a wide range of skills. Not only must they master the art of relationship building and customer service management, but they are also required to deal with 'the hard stuff' – i.e. presenting premium increases to clients and negotiating acceptable business outcomes. On the back of a successful project that upskilled their Corporate Account Managers, Southern Cross recognised the need to develop the business negotiation skills of all its account managers. Read more... What's important to you when choosing a learning provider? Click here to participate in a very quick survey.

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