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November 2011
NZ Bus needed to bring in a new electronic ticketing system on all its Auckland routes. That meant 1,200 bus operators needed to learn how to work a very different set of equipment, so customers would enjoy a seamless changeover to the new system.
The company employs bus operators from a diverse range of backgrounds, often without English as a first language. Many were wary of the electronic technology required to make the new system work. To make the task even more challenging, there was no internal training team to shoulder the load. The Learning Wave would have to devise and deliver a comprehensive new skills programme from scratch, within a few short months.
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October 2011
Christchurch-based TransDiesel has built a national organisation selling and servicing diesel-powered equipment. In 2011, it realised that margins were being undermined because its account and product managers weren't trained in high-level negotiations.
They were giving away unnecessary discounts and valuable product because of a lack of negotiation skills. These fundamental business skills were the key to staying competitive in a very tough market.
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September 2011
Downer is one of the New Zealand's leading providers of civil infrastructure – and to reinforce its position, it needs to build capability within its workforce. As part of its ongoing involvement with Downer's learning programme, The Learning Wave was tasked with preparing operational leaders amongst the workforce to take on wider responsibilities.
This meant working with a diverse group that included everyone from Leading Hands and Supervisors to Contract Managers and Divisional Leaders at sites throughout the country.
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August 2011
New Zealand's leading producer of chicken products, Tegel Foods Ltd, had recently acquired a competitor. The process of bedding in new staff prompted a review of the company's entire safety and production culture. Maintaining continuous production on two separate lines (raw and cooked) required constant vigilance to avoid breakdowns, errors and quality problems.
It was recognised that the company's safety first and critical thinking culture was more reactive than proactive, leading to sub-optimal processes. The Learning Wave was tasked with designing a literacy skills programme to address the issues.
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July 2011
During 2007, some major organisational upheaval and re-structuring occurred within Te Wānanga o Aotearoa [TWoA].
From mid 2008, The Learning Wave have worked with leaders within TWoA to develop a highly customised, culturally appropriate 360 feedback tool and process to help the leaders and managers within TWoA become more effective in their roles.
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June 2011
Account Managers for Southern Cross Health Society need to call on a wide range of skills. Not only must they master the art of relationship building and customer service management, but they are also required to deal with 'the hard stuff' – i.e. presenting premium increases to clients and negotiating acceptable business outcomes.
On the back of a successful project that upskilled their Corporate Account Managers, Southern Cross recognised the need to develop the business negotiation skills of all its account managers.
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May 2011
In 2010 Stevenson Group (Stevenson) ran a 5-day workplace literacy programme called Stepping Up Together for 53 frontline workers.
Stevenson is a 100-year-old family-owned business that provides a range of services and products to the construction, engineering and infrastructure sectors.
The chief executive and the executive team played a major role in developing the learning, making sure it focused on the basics, as well as Stevenson's values and future direction as a company.
The programme encouraged employees to develop a wide range of skills from self-awareness and awareness of the organisation, to better communication and improved paperwork.
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April 2011
Literacy and Numeracy at work
Mining for gold may be a pretty rare occupation, but the demand for a skilled workforce is just as strong as in any other workplace. OceanaGold realised it needed to develop the literacy and numeracy skills of 90 workers at two remote locations in the West Coast and Central Otago.
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The company identified ongoing issues that were dragging productivity down. Read more...
March 2011
Front Line Management
Upskilling front line management is a crucial part of raising productivity. Tegel Foods understood this, but earlier efforts had not fully engaged the team co-ordinators and supervisors it needed to upskill in its business. A previous course had ended with disappointing results. Now they wanted to try something different. Read more...
February 2011
Literacy in the Workplace
As a leading employer in civil infrastructure, Downer needs people who are competent in handling sophisticated machinery, with the ability to follow safety procedures and work in the most productive way.
It's a high-risk industry where safety is critical not only to employees operating heavy machinery but to the travelling public moving through "live" worksites.
Downer knew it had to lift the Literacy and Numeracy (LN) skills of its frontline workers. It called on The Learning Wave to develop a programme that addressed this pressing need. Read more...
January 2011
Corporate Social Responsibility
The Learning Wave was contacted by a client wearing his charitable trust hat, who asked if we would like to be involved in working with Genesis Youth Trust.
After a bit of research and meeting the team, we became very excited about the opportunity.
The Trust was established in 2002 with the goal of working with youth offenders and youth at risk... read more
December 2010
Leadership Workshops
In the past four to five years, Southern Cross Hospitals have seen rapid expansion in the number of hospitals and there have been a large number of new managers added to the group. By 2009, they had 14 hospital operations and they operate a number of joint ventures with other health providers.
Senior management recognised the opportunity to increase the performance and leadership capabilities of the hospital managers and their management teams... read more
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