- On July 7, 2020
Written by Adam Harvey | Business Performance Partner
I’ve been listening to the Learning and Development Podcast with David James for about 6 months now, and I’ve been really impressed.
In this thought-provoking episode, Serena Gonsalves-Fersch, a learning practitioner with 20 years’ experience in companies such as KPMC, Deloitte, and most recently as Head of Global Learning for Cloudreach, poses a simple question: how does ‘learning’ as a business function better contribute to directly impacting performance?
To that question, Serena shares her views on the future of L&D and what it means for us all. I love the way she constantly brings it back to linking learning to affecting business performance. Its such a meaty issue that she often poses questions with more questions, which is annoying for someone that just wants answers, but it’s a great episode that left my head filled with ideas and a renewed sense of purpose.
- “If you aren’t directly impacting performance and furthering your business’s strategy through the performance of its people, why do we exist?”
- “Before you do anything, you need to recognise your performance problem”
- Learning has become a sort of event. It sits so far away from the point of need, by the time the need is cascaded to L&D, somebody has already decided what the solution is. It feels like, by the time people have to address it, we’re playing catch up.”
- “Learning has become an event, and often the solution comes before diagnosing the performance need by asking ‘what are the performance outcomes we’re trying to achieve?”
- We need to be asking the “what are we asking people to learn?”